Digital Service Manager
Pay Rate: £400
Lead and Support Delivery of the “Supporting Cross-government networks”
Alpha Identify and categorise stakeholders and other dependant groups related to the work
Build trust with departments and gain their agreement to participate
Work with communities and explore other channels for identifying and obtaining the participation of the appropriate people in the networks.
Work with the network to ensure people feel involved, that their contribution is valued, they continue to identify with the purposes of the network and understand how decisions are taken
Identify opportunities, risks and ways of working to turn the alpha into a product that can be delivered at scale.
Identify, prioritise and commission user research into what is working and what isn’t Involve other team members with specialist skills to help improve the end-end service
"Able to demonstrate a deep understanding of digital and offline service delivery, including agile and service design, and the cultural, organisational, functional and process change required to achieve it ● Demonstrable experience of being self-driven, able to create, prioritise and delivery projects or work on your own
● Demonstrable experience of successfully multi-tasking in a number of highly complex, potentially high pressure, environments
● Experience of presenting articulate and credible narratives at all level across an organisation including being able to resolve entrenched positions with senior stakeholders
● Experience of a variety of methods to enable you to very quickly become a subject matter expert in the areas you are assigned to investigate
● Experience of leading stakeholder engagement, identifying opportunities for improvement, enhancing capability and driving organisation wide change"